I am new to the forum, so I hope that I am posting this in the appropriate place.
My GS4 is having problems with the charging port. I took it to a T-Mobile store and they confirmed this. I called T-Mobile to see about having it serviced since it is still under warranty, and they said they would replace it.
However... they proceeded to tell me that if my screen is damaged on the phone that I returning, that I will be charged $145. Which brings me to the problem, and what I am seeking help with. My screen is indeed cracked, but that does not affect the functionallity of the phone in anyway. It has been cracked for almost 2 months - long before the issue with my charging port.
Will I be charged the additional money when my phone arrives and they see that there is damage to the screen. If so, why is that, and is there anyway that I can fight this? I don't mind the screen being cracked, I just want them to fix the charger port. It is still under warranty as the phone is only 6 months old.
Any help or advice is greatly appreciated!